Frequently Asked Questions

Installing FireMapper Standard on a new device

Transferring between iOS to Android or Android to iOS is not supported, and you will need to purchase another copy when changing operating systems/app stores or email addresses.

This process only works for iOS to your new iOS device and Android to your new Android device.

iOS Device -> iOS Device

The same Apple ID email address that you used to install the first time and transferring between your iOS device to another iOS device. You must use the Apple ID in the app store across as your old device.

  1. Open the App Store app

  2. Tap the sign-in button or your photo at the top of the screen.

  3. Tap Purchased.

  4. Tap “Not on this [device]”.

  5. Find FireMapper, then tap the download button (cloud icon with arrow)

Android Device -> Android Device

The same Google Play email address that you used to install the first time and transferring between your Android device to another Android device. You must use the same Google Play email address as your old device.

  1. Open the “Play Store” app.

  2. Select the “Menu” Android menu button icon located at the upper-left corner, then choose “My apps & games“.

  3. Swipe to the left to get to the “Library” area. All the apps you ever downloaded will be listed here including paid apps.

  4. Tap the “Install” button next to the FireMapper app.